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Recorded message: "This is Heather from 'account services', and we are calling about your credit card. There is no problem with you credit card at this time. This is about your eligibility to lower your interest rate. Your eligibility will expire soon. Click 1 to speak to your account manager". I asked my 'account manager' - WHAT IS MY NAME? She said "Don't you know your name?" I responded "I want to know if YOU know my name". SHE DISCONNECTED THE CALL.