(800) 772-9261

Received email stating my Chase account had an ATM withdrawal of “$330 which exceeds your $125 limit”. It further said to complete an online form to secure my card and to stop any further activity. I hit the link....and it wanted all my personal info such as SS#, log in, password, etc.

Had similar problems. Received an email with the number 800-772-9261 in it.The story: I had phoned Chase to tell them that I was going to be overseas and that, therefore, they should expect purchases to appear from Europe in Euros on my (otherwise United-States-based) Master Card. I soon received a stupid email from Chase stating:"As part of our ongoing effort to protect your account and our relationship, we monitor your account for possible fraudulent activity. To that end, we are writing to confirm that you requested the following action on the account noted below. In response to a request we received, we recently noted that you would be using your Chase Slate MasterCard account ending in [...] for spending above your normal spending volumes or for a large purchase. If you did NOT make this request or have questions regarding this request, please call us immediately at 800-772-9261 from the U.S or Canada, or if you prefer, use the number on the back of your Chase Slate card."I phoned the 772 number and they immediately demanded my entire account number. I refused, saying that didn't sound safe, and they hung up. I called again and asked them to confirm that they were indeed from the business I wanted to contact, but they could not name either "Chase" or even "Master Card" independent of my informing them. So I told them I wasn't interested in doing business with them.I then phoned, from my home line, the number on the back of my credit card and was told, over the course of about six calls, the following contradictory information by Chase: 1. we didn't send an email; 2. yes, that's our email; 3. that phone number isn't ours; 4. yes, that's our phone number; 5. we don't know whether or not that's our number but we can spend a long long time poring over a ton of documents to try to find it; 6. try looking on our website to see if that's our security department's number; 7. the security department's only number is 800-945-2004, and not 800-772-9261; 8. 800-772-9261 is the security department's only number;  8. nobody will ever demand your credit card number over the phone if you're calling in from a home line that's recorded in your account; 9. sometimes they need you to give them your account number because they can't pull it up from the incoming call; 10. when you make a request about Europe, they always send that inaccurate email, it's a common mistake, so don't worry about it; 11. they have a much more germane computer-generated email about Europe that they should have sent, it must have been an uncommon mistake, but don't worry about it; 12. that's a very uncommon mistake, so uncommon, in fact, you should worry about it; 13. they don't have a Europe-oriented (or any foreign-oriented) letter at all, so you should really worry about it; 14. customers can't talk directly to security but you can leave a message; 15. yes I'm from security, you can talk directly to me; 16. (same person) no I'm not from security but I'll forward you to them; 17. (same person) no I'm not from security and I can't forward you to them but you can dial them directly if you have their number, but I don't have their number ; 18. your account has a hold on it because of extremely large purchases; 19. there were no extremely large purchases and your account does not have a hold on it; 20. you can always call the number on the back of the card and get forwarded to security; 21. you have to call different numbers to actually get through to security; 22. someone will call you right back, within the hour (nobody did); 23. we never make call-backs.Jeepers!Worse, they all wanted to talk about a DIFFERENT complaint I had made about a month prior, in which I requested that they stop spamming me with marketing emails. No security agent could finalize an answer about whether that more recent email was (a) a fraud-spoof that they would take a copy of, or (b) just the wrong computer-generated email, trying to respond to my call (telling them I'd be making purchases in Europe) but failing (by saying I'd be making BIG purchases, not EUROPEAN purchases), but no big deal, so I should ignore it, or (c) a mistaken response to that call, which had ramifications on my account and therefore needed to be fixed.Furthermore, every time I got to the point of trying to explain the problem, the Chase security staffers insisted that I wait for someone else, at which point they forwarded me back to standard customer-service department rather than letting me continue to talk with security / anti-fraud staff.Possible diagnoses1. Chase's anti-fraud department has some very limited people and some very limited time to interact with each individual complainant, such that they do very very very shoddy customer-interaction. I have similar observations about most anti-fraud departments at credit card companies. They think they're being "professionally terse" -- like an FBI agent? -- and that this will give the customers some sense of satisfaction that a real ball-breaker is enforcing their security. It just gives me a sense that they haven't paid attention to the details of a complicated problem and really they'd prefer it if customers like me, with fraud concerns, would just accept the inevitable fact, that someone else is going to steal my money, and that Chase is going to be the intermediary, and Chase's security department really needs to go sit at a coffee shop and eat more donuts so leave us alone.2. Chase in general has utterly cruddy customer service. (Gee what a surprise ...)3. There's an interceptor-agent who catches about half of my outgoing telephone calls to Chase and pretends to be their customer service and security departments and gives me the run-around. He sent me an email.4. There's an interceptor-agent who catches about half of Chase's inter-departmental phone-call transfers and pretends to be either their customer service or their security department and gives me the run-around. He sent me an email.5. The computer at Chase generated the wrong email, but, close enough, and I shouldn't worry about it, and really I shouldn't call their security department because when I get on the phone with big corporations I really turn into an annoying prig and they tried to be nice to me but eventually had to get rid of me.

number was in e-mail for scam chase cc travel request