(800) 989-5907

making unauthorized charges

Tried phoning 1 800-989-5907 with no success. I am in the UK so i called 0800-047=0987. got through first time and cancelled my account with wuyi. hopefully this will be an end to their scam

I've had the same charges for $4.95 and $9.95, as well as $1.00 transaction charge and couldn't figure out what it was! I bought AcaiBurn before and called them to make sure the subscription was cancelled before the trial period was up - they told me I was cancelled. But I continued receiving those mysterious charges and after googling, I finally figured out that it's in connection to AcaiBurn!Being a kind of paranoid person who doesn't buy into the the online thing much, I saved (copy/pasted) some information from the website. And I found the following blurb (came from their website).. hope it helps everyone out - I'm going to try calling them asap myself:If after your 14-day trial you are certain that you love AcaiBurn, simply do nothing. Continue on with your full month supply and not until after the 14th day will you be billed the Preferred Member discounted price of only fifty nine ninety five. (It used to cost $80.00 up-front – so you not only get to “try before you buy”, but for a limited time you’ll get it for 25% off!) And when you order today, you will be positioned to receive future shipments from our “Special Reserve” stock even after the “Out-of-Stock” sign goes up to other customers. This means that on day thirty of your weight loss, you will be sent your next three months supply for the locked-in discounted Preferred Member price of only fifty nine ninety five/month plus free shipping to ensure it all arrives at your address on time! And remember, there’s never any obligation – you can cancel your membership at any time by calling 1-800-659-3588 or sending an email to [email protected]. You also get the Insider Secrets Expert Tips Package and the Comprehensive Weight Loss eBook Package that come with a seven day and twenty eight day trial period so that you can put the diet expert’s extensive knowledge into practice for yourself. You're billed only four dollars ninety five cents and nine dollars ninety five cents monthly (will appear as Internet Access Fee and Membership) for as long as your unique All-Access p***** remain active. Prior charges for bonuses are non-refundable but subscription can be cancelled and future charges stopped at any time. To cancel, call toll-free 1-866-279-6513 for Insider Secrets and 1-800-989-5907 for the eBook package. Cancellation is hassle-free and immediate whenever you wish. (All necessary cancellation information is provided when you claim your AcaiBurn System today before it is released for others to claim.)

I am really ****ed up with this Wu-yi tea. I had ordered this tea, but when i ordered the price was about 16 dollars but it has charged me about 45 pounds and other some membership charges and more with what soever reasons. It has already charged me about £400 and it's really annoying that my bank isn't doing much. Now the last alternative left is to terminate my credit card and I really don't have any idea of getting the refund. These types of s**t company are ruining the online business and I guess some body out there should really do so****ing to get rid of these s*** bags, s**t heads.

My husband wanted to give me a surprise and requested a trial of Wu-Yi tea. He cancelled in January, and what with our being a combination of busy, away and unwell we have only now realised that this company has not only not cancelled as requested in writing but has actually taken ***dreds of dollars from our credit card. We are cancelling our credit card tomorrow as our only defence a***nst the scam. It was shocking to find when we googled the company just now that there are so many other angry people out there.

My daughter just called me to ask why her account has a huge negative balance (she is a college student and rarely uses the account).  These repe***ive $9.95 and $4.95 charges from the ACAIBURN scam PLUS international monetary conversion fees from the same charges.  Be sure to check those out too.  I think it is time for a class action lawsuit.  Check back here in 30 days and I will post the name and contact info for an attorney who takes on the scam artists.  It's time to hit them back.

I bought Acaiburn and now am caught in the loop of charges to my cc.  Fees show a***nst CW-WEBENTRY8009895907 on my bank statement.  I have cancelled my connection with them but don't feel at all confident.  I am going to remove funds from this account so there is nothing for them to draw on. This has worked in the past with another company.  Here's hoping.

No call, just an unauthorized charge of $4.95 on our credit card that we received an inquiry email about from Visa.  The charge appeared as a "CW Web Charge".  We had stopped our subscription to Wu Yi tea over two months ago, even getting a refund in April after they continued to ship their tea and we returned it.  Some Government Agency needs to go after these Scam Artists and prosecute them and make them return all the funds unlawfully taken from unsuspecting customers. Now I have to contact CW and remove our membership even though we didn't sign up for a membership.  We only intended to try the tea and if it worked to my satisfaction, I would have continued.  Warn your friends!!

This number comes through with charges  shown as "Membership." It is tied to the company Comprehensive Weightloss which sneaks their membership charges through as fine print for other websites. They also put charges through as "CW Transactions" and "CW Web Access." The phone numbers 1-866-279-5581 and 1-866-989-2685 have also been used.

I forgot to mention what company I was talking about. It is that Comp. Weight Loss E-book pkg.

Everytime I call the number, noone ever answers. Im getting frustrated because I dont want them charging me for so****ing I am not going to use. If anyone knows another number, I would love to get it.

I ordered a 14 day trial or acia berry.  I just noticed that for the past two months i have been getting 2 charges taken out of my bank statement.  I NEVER authorized these payments nor did i have any idea that I was automatically signed up for these two companies.  Comprehensive WeightLoss  and Insider secrets tips.com.

it is part of the Acaiburn scam. call 800-989-5907 and they will cancel your "membership" that you never signed up for but they will not refund your money.

Everyone should check your bank statement a***n, because I just found out that I got charge twice by them. One charge is $9.95 and the other one is $4.95

This is the number from the website: For more information regarding your membership please contact 866-279-6513. I hope this works for y'all!

The 800-989-5907 is from http://www.weightlossebookmembership.com. When I try to call is sais the number cannot be completed as dialed. Can someone help?

I'm being charged $9.95 a month also. Will contact this phone number and my credit card company to resolve the issue. Tony Navickas

Got charged for so****ing that I did not order and didn't know they were charging my credit card. How do I get it refunded?

I canceled the achai-burn 14 days after I received it,but they charged me  $59.95 for it anyway,plus  $1.00 charge for the credit card,besides the $4.95 for shipping which was all I was supposed to pay , if I did not cancel in 14 days. Now I'm being charged $9.95 for I don't know what or who even after I canceled.

Please cancel my membership i am not able to take your product.

Apparently, this is somehow related to the following number : 800-281-9006. If you check the comments of this page, people says that this is a fraudulent company. I've been charged too from fees from that number after buying Wu-Yi tea. The billed you every month and send you the tea and this fee was the cost of the membership. I was written in small letters at the end (it was at the bottom of the page). Someone said that calling to this number might help : 1-800-363-0187. I canceled my order as soon as I noticed that this wasn't really clear. They told me that they canceled everything and I would revceived a refund. But they charge me three times Plus the membership and refund only once...Hope that might help you.

I just received my statement and found 2 charges also for $4.95 and 9.95.  I was on hold for over 30 minuutes but got thru and cancelled.  I have the operators' ID number which is her name and a number.  When the initial order came in it had no invoice/agreement or contact included.  I mentioned that to the operator and she told me that it was on the website when I ordered it initial 4.95 and I should have kept the number.  They are not obligated to provide the paperwork in the initial mailing.That should be a***nst the law.  Just another average to kiss our wallets and steal.

OK I've read all of the above and just completed the 3 part cancellation process.  I never realized that these other products existed or that I was being charged for them-So thanks everyone.  Now I'll wait an be sure that the pesky charges don't appear a***n. This is how I did it and the expected outcomes - Hope this helps someone.CarolI’ve cancelled the following 2 products that were on an auto send/cc charge following my cancellation of the WuYi product.1) I phoned 1-800-281-9006 just a message to go to ‘insidersecretsguild.com’ where there is Chat – here is a snap****:Please wait for a site operator to respond.You are now chatting with 'Cristine'Cristine: Welcome to Insider Secrets Expert Tips live chat, how may I help you?you: Hi, Cristine - I am a purchaser of the Wu-yi tea products. My understanding is that I am therefore a purchaser of the Insider Secrets Guide. Please let me know if that is true. ThanksCristine: When you signed up with Wu-Yi Source , you automatically enrolled with the Insider Secrets Expert Tips, that's clearly stated in their terms & conditions.https://www.wu-yisource.com/terms_new.phpWe are an affiliate of Wu-Yi Source, but it is a  different company.you: What are the charges that your company will be/has been placing on my credit card. How do I access the benefits of our offer?Cristine: Insider Secret Tips is a 7 days free trial, and after that, we'll charge $4.95 from customer. And, then every month as a monthly subscription.you: Thanks Cristine. I have just successfully cancelled my contract with Wu-yi and wish to do the same with your company. I wish to do this immediately. Please explain what I must do this to terminate the charges.Cristine: Could I please have your full name, e-mail address and zip code so that I am able to pull up your account?you: Blah BlahCristine: Ok I have cancelled your account and you will NOT be receiving any further charges from us. Your cancellation confirmation number is:Cristine: IS-22101984Cristine: As per the Terms and Conditions that you indicated that you had read and agreed to at the time of purchase, past monthly charges are non-refundable. However, since I can clearly see that you did not want this program, I am going to go ahead and issue you one courtesy refund.Cristine: Your membership has been cancelled and any future charges have been stopped, and you will see a credit to your account of the most recent charge within 3-7 business days. If it does not show up within that timeframe, please come back and we’ll have it looked into and resolved.you: Thanks - could you please tell me IF my cancellation of Wu-Yi contract caused the cancellation of your product?Cristine: It is also mentioned in the terms of Wu-Yi Source that you have to cancel your subscription separately with us.Cristine: However I can guarantee that your membership has been DEACTIVATED and that you will not be receiving any charges from us in the future.2) Re:  Comprehensive Weight Loss EbooksPhone: 1-800-989-5907Need to provide Phone No that Wu-Yi order was placed with; then zipcode; finally surname‘Guaranteed no further charges’.  I asked for the last date that I would be charged and was provided with a date last month.Could not provide me with a Confirmation/Action NumberWhen asked I was provided with the Name and Agent number of the person I spoke with.

Can anyone be very specific on what all of the charges will be for Wu-Yi and its 'partners' as well as Acai Burn? I have been charged $4.95 plus one for $1.00.I sent back the wu-yi within the time frame, but of course my cc was charged $59.95. They say they will refund me. I cancelled the 'Insider Secrets' and 'Comprehensive Weight Loss ebook package'(the latter charge doesn't show for 28 days from what I can see, so by then you have no idea what it is!) they said they have refunded and will not continue to bill me.I cancelled my Acai and they said they would not bill me...we'll see. I just want to make sure I covered everything...what a total scam and I can not believe I let this happen to me! I have been able to reach live people every time I have called and whenever I e-mail the wu-yi support, I get responses right away. Time will tell on all the 'promised' refunds and cancelled charges. Funny thing, though...when I tried to get any info from the 'customer service' person at Comprehensive Weight Loss, I couldn't get an address, a name, a cancellation # or anything. No comment when I suggested that she must get a lot of calls like mine...how could anyone want to work for a company like this?

I should have read terms and conditions. Although you would think after canceling wu yi all other charges would stop... Not the case, this type of business needs to stop....Always read the terms and conditions even though it's a ***dred pages long, should also be illegal... A class act suite should be file a***nst these types of companies,their probably covered... live and learn...

This number as one person before me said shows up on credit card for charges of $4.95 and $9.95 a month.  I did not sign up for "Insider Secrets".  Don't order Wu-Yi tea- they sign you up for this without telling you.  (Even if you cancel).

-I purchased the supposedly hassle free risk trail offer of AcaiBurn. Unbeknown to me....I was automatically enrolling myself in the membership. Luckily I asked my husband if I was understanding this correctly, that I recieve the pills for free. He told me no! It's only for 14 days after receipt and if you don't like it....you have to return the pills or you will be charged $59.95 for those FREE PILLS! Then you- will automatically be sent those pills at $59.95 per month, if you don't cancel from (800-659-3588/AcaiBurn)  It's such a scam and you really have to read between the lines!Then you have to cancel from (866-363-0187/Insider Secrets to Weight Loss) because you are automatically enrolled, after purchasing AcaiBurn and will be billed another $4.95 per month as a (web-acess fee) after 7 days of receiving the pills.Then you have to cancel from (800-989-5907/Comprehensive Weight Loss E-Book Package because you are automatically enrolled as well, before 28 days or you will be charged $6.95 or $9.95 depending.You really have to read your order confirmation, it's all on there. However, they depend on people not reading it all the way through, and just calling one number thinking that will rectify the charges but you have to cancel from all the numbers. They can legally charge you this, because your not following their do***ented guide-lines and are still active members because you didn't call that specific number and cancel. It's very deceiving!

OK so i have been expierencing the same thing as all of you and i got some very helpful information if you are still recieving a charge to your CC for $9.95 call 800-989-5907 but you have to do this monday thur friday and this is for the comprehensive weight loss and request that your membership be cancelled otherwise if you are recieving a $4.95 charge on your CC call 1-866-363-0187 this is for the insiders guide **** and request that you need to cancel your membership!! I would strongly suggest that you call both numbers to make sure that you are not on either list as a member!! I have not tried this to make sure it works for sure but i talked to a lady in the member service department and she told me to do this!! I don't know if it will work but anything is worth a try!! Hope this helps and i know how you all feel!!

Same complaint as above.  Th**** ridiculous.  This must be illegal?  Isn't there someone bigger we can complain to?  AGH!  Signed, Frustrated!  This all stemmed from a sample of the ACAI berry vitamin - fee trial sample - which I never even received!

I just received my credit card statement and found these same charges on my statement that others here are reporting.  The same $4.95 for "Web access" and $9.95 for 'membership".  I called my credit card company and have had a fraud alert placed on my account as well as c****ed the card number.  If this is not fraud and illegal then by all means it should be.  Fraud alert costs $7.95 per month, but will not have to leave it on my account more than a couple of months then I will cancel it if this seems to be taken care of.  Just goes to show we need to keep wat****g our statements for bogus charges.  How many ppl just pay their bill and don't pay any attention to the charges on their statements?

This is a ******* up charge and will occur even without ordering or receiving any weight-loss items on line.  Both numbers have to be called and refunds/cancellations requested.They SAID they cancelled both.  We will see.

same as above,They wont stop charging my CC account. Best advice is if you have ordered from Wu-yi source chnge credit cards numbers and any other account numbers for a safer iden***y.I cancelled back in Ocober and the eBook Comprhensive package still was being charged for. I dont even know what that is. I never even saw it or used it.And then for the shipping/handling fees for so****ing I havent received since October.NEVER BUY anything that is FREE and especially if it DOESNT say BETTER BUSINESS BUREAU, better not touch it. Your security isnt covered!

I too have been "caught" by Wu-Yi tea - it seems... I've been charged USD4.95 (26 Nov 08) then another USD4.95 (27 Nov 08) THEN USD59.95 on 05 Dec 08 - interestingly enough I was then credited USD4.95 (06 Dec 08), but charged another USD19.29 (07 Dec 08).  I contacted the online Support Team on 06 Dec 08 - before I saw the last two transactions... regarding the USD59.95 charge and was told I had to mail the tea back to them (a whopping NZD42.00 charge to myself for that!) if I wanted to get a full refund of USD59.95 (or NZD116.18)... I had not put two and two together about the other charges - thinking it was perhaps some other web site I'd been on... but now that I see the Web Access Numbers****ociated with WuYi I shall be contacting them A***N this evening.  The other number to be weary of is WEB ACCESS 8002819006... connected to WuYi too, of course!!

I've returned & cancelled Wu Yi tea over 2 months ago, and just discovered 2 cc charges - 1 for $4.95 and the other for $9.95, both I find out are related to Wu Yi!

I canceled well with in the 14 days, got charged the full price and still getting the $9.95 charge. I also called the insider secrets to cancel...but will not stop charging my credit card.

I have several bogus charges over the past few months of 2008 for 9.95 with the 'Membership' memo and the 8009895907 number.

I cancelled these two 'membership' charges through the WU YI chat line yes****ay but to have the charges credited/refunded one needs to call another number (haven't go*** with me today) however I complained bitterly with the chat line operator and asked she pass my complaints to WU-YI management.Today I received the following e-mail........under thatis a copy of the 'term/conditions' referred to in the e-mail......HelloSorry for the inconvenience. I would like to inform you that you have been charged $4.95 for Insiders secrets tips and $9.95 for Comprehensive Weight Loss E-book Package.When you purchased our product, you automatically enrolled with the Insider Secrets Expert Tips and Comprehensive Weight Loss E-Books, that's clearly stated in our terms & conditions. https://www.wu-yisource.com/terms_new.phpeBook Package that comes with a 7 Day and 28 day is trial period so that you can put the diet expert’s extensive knowledge into practice for yourself. You're billed only $4.95 and $9.95monthly (will appear as IST Internet Access Fee and Membership) for as long as your unique All-Access p***** remain active. Please let us know, if you have any other query.We are always here and happy to****ist you.Thanks,Nicholas.Wu yi source support team Terms & Conditions: (these terms/conditions only apply to the free trial) If after your 14-day free trial you are certain that you love Wu-Yi tea, simply do nothing. Continue on with your full month supply and not until after the 14th day will you be billed the Preferred Member discounted price of only fifty nine ninety five. (It used to cost $80.00 up-front – so you not only get to “try before you buy”, but for a limited time you’ll get it for 25% off!) And when you order today, you will be positioned to receive future shipments from our “Special Reserve” stock even after the “Out-of-Stock” sign goes up to other customers. This means that on day thirty of your weight loss, you will be sent your next three months supply for the locked-in discounted Preferred Member price of only fifty nine ninety five/month plus free shipping to ensure it all arrives at your address on time! And remember, there’s never any obligation – you can cancel your membership at any time by calling 1-866-449-5567 or sending an email to [email protected]. You also get the Insider Secrets Expert Tips Package and the Comprehensive Weight Loss eBook Package that come with a seven day and twenty eight day trial period so that you can put the diet expert’s extensive knowledge into practice for yourself. You're billed only four dollars ninety five cents and nine dollars ninety five cents monthly (will appear as Internet Access Fee and Membership) for as long as your unique All-Access p***** remain active. To cancel, call toll-free 1-800-281-9006 for Insider Secrets and 1-800-989-5907 for the eBook package. International orders pay an additional $20.00 for shipping. No commitments, no hassles. Cancel anytime by calling (866) 449 5567(24 hrs / 7 days) Cancelling Your MembershipCancelling your membership is easy, you have 3 easy ways to cancel. You may cancel your membership by emailing to [email protected] (provide your first and last name, order # and reason for cancellation); you may also go on live help on our website wu-yisource.com (it’s available 24/7), or by phone to our Member Service Department at (866) 449-5567 (this phone # is available 7 days a week).Our 60 Day Money Back GuaranteeIf for any reason you are unhappy with Wu-Yi after the free trial is over, simply return the tea for a refund. If you have any issues, or want to be refunded, please email us at [email protected] or call us at (866) 449-5567.Bonuses, shipping fees non-refundable.Close

I have not had a call from Wu-Yi, but tried to call them last night, unfortunately out of their USA business hours and got a recorded msg to ring between 9-5.  The 4.95 & 9.95 charges have appeared on my last 2 cc s/ments even though I sent the tea back and was duly credited for that. I am advising my cc company that these charges are illegal and will ring the numbers in Edna's msg to see if I can get these charges stopped.  Thanks for the info Edna.

This is a ******* up charge that is attached to WU YI Source tea- if you havesigned up, ordered or used WU YI source - they sell/give your cc info totheir partners at Insider Secrets and Comprehensive Weightloss E books with charges of 4.95 and 9.95 monthly to your account along with the WUYIcharges. EVEN IF YOU CANCEL WU YI these other companies CONTINUE TO CHARGE YOUR CC - you must call866 363 0187 AND 800 989 5907 TO STOP THESE CHARGES

I saw this number on Caller ID.

Got charged for so****ing that I did not order and didn't know they were charging my credit card. How do I get it refunded?