(801) 246-0600

THIS LETTER IS IN REGUARDS TO ONE OF THE LARGEST, TOP RATED, HOME MORTGAGE LENDERS,WELLS FARGO, AND THEIR DECEITFUL, FALSE REPRESENTATION  IN DEALING WITH HOME LOAN MODIFICATIONS/ REDUCTIONS.PRESIDENT OBAMA  PUT TOGETHER A $75B MORTGAGE RELIEF PROGRAM, WHICH PROVIDESINCENTIVES(MONEY) TO LENDERS THAT  HELP QUALIFIYING  HOME OWNERS ON THE VERGE OF FORCLOSURE , THE GOAL WAS TO LOWER MONTHLY MORTGAGE PAYMENTSTO SUSTANIABLE LEVELS,   BUT THE OUTCOME HAS BEEN THAT QUALIFYING  HOMEOWNERS HAVEBEEN  SCAMED AND THROWN  INTO FORCLOSURE MORE THAN BEFORE. THE FACT  IS THAT INCOMPETANT  LENDERS ARE  RECEIEVEING  MONEIES  BEFORE THECOMPLETION OF  THIS LOAN MODICFICATION / REDUCTION PROCESS.  HOMEOWNERS ARE  BEING TOLD IN GOOD FAITH  "THEY   QUALIFIY " AND  WHILE   IN THE PROCESS OF COMPLETION , THEY ARE  FORCLOSED ON ,      I KNOW THIS FIRST HAND,  I TOO WAS  FORCLOSED ON WITHOUT ANY EXPLANATION.ON  07-2010  WELLS FARGO TOLD ME , I  QUALIFIED  FOR  A  LOAN REDUCTION/MODIFICATION BUT  I  NEEDED TO PAY 2300.00  FOR APPROVAL.    I WIRED THEM 2300.00 THAT DAY.     08-2010 WELLS FARGO PHONED ME WITH SOME QUESTIONS , THEY TOLD  ME EVERYTHING  WAS  COMPLETE AND  APPROVED .  I TOLD THEM THAT I WOULD LIKE TO HAVE MYMONTHLY MORTGAGE PAYMENT DEDUCTED OUT OF BANK ACCOUNT,  THEY WILL MAIL ME THE FORM.     11-2010 RECEIVED THE  FORM FOR DEBITING BANK ACCOUNT, I  PHONED WELLS FARGO WITH SOME QUESTIONS , AND  WAS TOLD MORTGAGE PAYMENT/DEBIT  WOULD S****  12-2010     THEN 4 MONTHS LATER( 3-24-2011 )I HAVE  A  NOTICE OF TRUSTEE'S SALE,  POSTED ON MY DOOR THAT MY HOME IS  TO BE AUCTIONED OFF ON 4-13-2011.  WHAT HAPPENED ????????     I PHONED WELLS FARGO AND ASKED FOR  SOME EXPLANATIONS, WHY DIDN'T THEY MAIL SO****ING??  PHONE ME?? TRY TO  CONTACT ME?? THEY HAVE ALL  MY CORRECT INFORMATION. I  ASKED FOR AN AMOUNT THAT WE OWE THEM  NOW ?  SO I COULD PAY IT.    I WAS   TOLD  "ITS  NOT  IN MY FILE?"  "SO  LETS GET THE PAPER WORK S****ED A***N" AND I COULD  ASKFOR A FORCLOSURE SUSPENSION,  SO WE DID.  I WAS TOLD TO CALL BACK AND  CHECK  ON LOAN MODIFICATION/REDUCTION APPROVAL  AND  THE  FORCLOSURE  SUSPENSION.I CALLED DAILY,  SOMTEIMES TWICE  CHECKING. NOTHING HAD BEEN POSTED.       4-06-2011  I  TELEPHONED WELLS FARGO A***N , NOTHING WAS POSTED , I A***N ASKED ABOUT A AMOUNT WE COULD  PAY TO STOP THE FORCLOSURE ??  AND WAS TOLD , A***N, " NOTHING HAD BEEN   POSTED"  I ASKED  "WHATS TAKING SO LONG"   I WAS TOLD " IF  I   PAY THEM $3200.00 THINGS  WOULD S***D UP, GET  GOING FASTER.  "    I REMINDED HER THAT BACK ON 7/10  I PAID  $2300,00  TO QUALIFY, AND NOW I AM IN  FORCLOSURE  WITH A SALE DATE  JUST A FEW DAYS AWAY . I WANT TO KNOW WHERE  THAT MONEY WENT??  AND WHAT HAPPENED?? I WAS TOLD  "ITS NOT  IN MY FILE"     4-12-11 I RECEIVED A PHONE CALL A DAY BEFORE MY HOUSE IS TO BE AUCTIONED,  I HAD BEEN DENIED,BUT NOW THEY  HAVE  AN AMOUNT   I COULD  PAY TO SAVE MY HOUSE , BUT NOW ITS TOO LATE TO PAY WHY WASN'T I TOLD  an  AMOUNT ?   THEN  I  ASKED FOR SUPRVISOR AND WAS  TOLD THAT, "THEY DO  THE SAME THING  AS A SUPERVISOR WOULD , SO HOW CAN THEY HELP ME TODAY?"     THEY ALSO INFORMED ME THAT " WELLS FARGO  ALMOST ALWAYS  BUY THE HOUSES BACK ??' I DIDN'T UNDERSTAND AT THE TIME WHAT THIS MEANT ,  I WAS TOLD " WELLS FARGO  WILL GET INTOUCH WITH ME AFTER THE AUCTIONING OFF OF MY HOUSE   AND TRY TO  WORK A PLAN  THAT SUITS  ME?     MY HOUSE WAS AUCTIONED OFF THE NEXT DAY,  2 WEEKS LATER I  RECEIVE PAPERS  THAT FREDDIE  MAC BOUGHT IT , SO THAT WAS WHAT THEY MEANT.      I THEN  PHONED A WELL FARGOS  LOAN SPECIALIST LOCALLY  I  KNOW AND WAS TOLD "THIS IS A GAME WELLS FARGO PLAYS , "JUST  DO EVERYTHING THEY ASK AND IT SHOULD WORK OUT"  BUT WHAT HE SHOULD OF SAID WAS  , "JUST   DO WHAT THEY ASK AND MOVE  OUT "            WE ARE HARD WORKING , TAX PAYING, LAW ABIDING,  U.S. .CITIZENS AND DESEREVE BETTER,                      ESPECIALLY,  SINCE  ITS    TAX PAYING DOLLARS   BEING USED !ANY HELP OR INFO WOULD BE APPRECIATEDI CAN BE REACHED AT [email protected] cachu825 saginaw dinuba,ca 93618559-591-8***559-590-5828

I tried to email Carrie Tolstedt at [email protected] but it was returned as undeliverable, does anyone have her correct email address or direct phone [email protected]

they auto dial your number and you wait for a minute and ***ody is on the other end. you **** up and lo and behold, auto dial and no person there. payment was due yes****ay! i paid it online to post yes****ay and they still call. the first time my phone rang it was listed as a private number.

they have called 4 times today & payment is due next tues.25th I do not feel the need to tell them check will be in the mail tomorrow! what is wrong with wells fargo?

I am not late and they still call ALL the Time!

Here's some info we dug up that can help you contact some higher ups at Wells Fargo if you've tried regular customer service and escalating to supervisors and it's not working out.First read this post about how to contact and conduct yourself when using executive customer service.1) Call 866-249-3302. Ask to be transferred "to the office of Mr. Stumpf." Once you reach the secretary or switchboard operator, say the following:"Hello, my name is ________. I'm one of your customers, and I was hoping to speak to Mr. Stumpf because I'm really getting frustrated with getting a problem resolved, and I know that your company doesn't want me to feel that way."2) You can also send some of their busy executives a well-written and cogent complaint letter (here's how to write one):John G. [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] you prefer using written correspondence, particularly when sending letters by certified mail provides a trail that they actually got your letter, these addresses may come in handy:Corporate OfficesWells Fargo420 Montgomery StreetSan Francisco, CA ***04Home MortgageWells Fargo Home MortgageP.O. Box 10335Des Moines, IA 50306-0335Home EquityWells Fargo Home Equity-InternetMAC S3837-0202nd Floor2222 W Rose Garden LaneP***nix, AZ 85027-2644Online Customer ServiceWells Fargo Customer ServiceP.O. Box 4132Concord, CA 94524-4132Wells Fargo FinancialWells Fargo Financial, Inc.Customer Service F4008-080800 WalnutDes Moines, IA 50309

Wells Fargo Auto Finance.  I hate them.  They call about 20 times a day at least every 20-30 minutes both numbers that we had given them.  Even if your payment is only one day late.  I call it harrasment.  I do not recomment this bank to anyone.  Apparently they don't get the picture that you work during the day.  When they do get ahold of you they are rude...