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I found this information about the type of job that Nuvox is hiring for: Account Manager NuVox Communications THIS JOB HAS EXPIRED Description: I. Position Objective The Account Manager/Senior Account Manager will be responsible for upselling additional products & services and renewing customer contracts to an****igned customer base, with a focus on customer loyalty in order to prevent churn and extract more profitable revenue for NuVox Communications. II. Position Activities 1. Planned and focused communications with****igned customer base. 2. Complete Replacement orders (Moves, Renewals, Renegotiations) for****igned customer base, to include preparation of necessary proposals and contracts and other order forms as specified on the Replacement Order Checklist (Business Processes). 3. Identify up-sell opportunities within****igned customer base for new products and services 4. Warm transfer Level 1 service c****e requests for existing products and services to the MAC team; In special cir***stances, open and forward Clarify tickets if required and escalate Level 1 MAC using established procedures, as appropriate. (Business Processes) 5. Monitor Clarify queue for Level 2 service c****e requests for customers in****igned customer base. Accept tickets into queue and process order according to established timeframes and processes (Business Processes) 6. Check status and initiate escalations on service c****e requests and open issues as requested by the customer in****igned customer base 7. Use specified reports and tools to identify customers at risk and work to proactively prevent customer churn (Chronic Customer Report / LSR/CSR Notifications) 8. Complete and submit accurate orders and required do***entation as specified on the Sales Checklist 9. Obtain Sales Engineer approval prior to order submission, as applicable and specified (Business Processes) 10. Serve as liaison between various NuVox departments and the customer as required. 11. Work on special projects requiring customer notifications, i.e. scheduled maintenance, etc. 12. Use Sales customer management system to record and report on daily activities. 13. Understand and monitor Order and MACD status for****igned customer base from TBS reports. 14. Travel and visit customer sites as required Requirements: Essential S****s Relationship/communication building s****s Decision making and problem solving s****s Positive mental at***ude with detail orientation Strong computer application s****s Ability to handle unscheduled situations and prioritize multiple tasks Goal oriented and compe***ive; solution oriented; self-motivated Strong verbal/written communication s****s Education some college required Positive mental at***ude with detail orientation; strong negotiation s****s Preferred S****s Telecom/Technology experience Sales experience (outside sales, plus some complex sales experience) Experience in a high pressure sales environment (activity driven). Location: Ft Lauderdale, FL United States Employment Type: Full Time THIS JOB HAS EXPIRED

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